Frequently Asked Questions

Find a store

You can purchase our products directly on our website here or check out our store locator here.

We are expanding our store and shooting range network in a rapid pace. In case there are no stores close to you right now, we recommend you to come back again at a later time.

Payment

Nordic Clays accepts online payments with Visa, Mastercard/Maestro,  Apple Pay, Google Pay, Klarna, PayPal & Mobilepay 

The price of the product(s) depends on what country you are based in, since the VAT rates differ from each country.

Payment will only be deducted from your account when the physical item is shipped unless otherwise agreed or stated on your order.

Yes, Nordic Clays uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.
Our website also uses encryption with SSL protocol.

Delivery

We ship to the following countries:

  • Austria
  • Bahrain
  • Belgium
  • Czech Republic
  • Denmark
  • Faroe Islands
  • Finland
  • France
  • Germany
  • Ireland
  • Italy
  • Kuwait
  • Luxembourg
  • Malta
  • Oman
  • Poland 
  • Portugal 
  • Qatar 
  • Saudi Arabia
  • Spain 
  • Sweden
  • Switzerland 
  • United Arab Emirates 
  • United Kingdom 

Is your country not on the list?
Contact us and we’ll figure it out! 👌

Shipping times depend upon the destination, see below for the estimated delivery time for your destination.

  • Austria 2-4 business days
  • Bahrain 3-6 business days
  • Belgium 2-4 business days
  • Czech Republic 2-4 business days
  • Denmark 1-2 business days
  • Faroe Islands 3-8 business days
  • Finland 3-5 business days
  • France 2-4 business days
  • Germany 2-4 business days
  • Ireland 4-6 business days
  • Italy 3-5 business days
  • Kuwait 3-5 business days
  • Luxembourg 2-4 business days
  • Malta 5-6 business days
  • Oman 3-5 business days
  • Poland 2-4 business days
  • Portugal 4-5 business days
  • Qatar 3-5 business days
  • Saudi Arabia 3-5 business days
  • Spain 4-5 business days
  • Sweden 2-4 business days
  • Switzerland 3-5 business days
  • United Arab Emirates 3-5 business days
  • United Kingdom 4-6 business days

We offer free shipping on all orders on the website above 300€ in EU. (Including the UK)

With the exception of non-mainland locations/countries such as Malta, UK Islands. For those destinations shipping fees will be applied during check-out. 

Shipping fees will be applied to all orders that are to be delivered outside of the EU at check-out. The shipping fee depends on the weight of the goods in the basket. 

All our goods are shipped from the European Union, please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees at the customs authorities of the country of destination.
These fees must be paid by the receiver. We cannot estimate or control the amount imposed upon delivery as the customs regulations vary from country to country.

Our suggestion to avoid any confusion or challenges with the above, is to find a dealer close to you here.

We are VAT-registered in the UK, which means there will be no extra custom charges on your order to the UK. You will pay the full price to us directly when ordering through our website. 

We sadly do not ship to North America as of this moment, we just launched our products in Europe back in September 2022.

The plan is to launch our products in North America in the first quarter of 2024.

Returns

There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.

Complaints regarding errors and defects must be reported to Nordic Sporting Clays ApS in a reasonable time after the goods have been received. We consider a maximum of two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint waives right to warranty if the items are handled improperly or unusually.

Nordic Clays offers a 30 days free refund on goods purchased on the website unless otherwise agreed or stated in your order.
The 30 day period starts on the day the order is delivered.

The request for cancellation must be notified to us no later than 30 days after the delivery, and the products must be returned to us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail at support@nordicclays.com. In your message, clearly make us aware, that you want to use your right of withdrawal.

Please note that you are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods. This means, that you have to try the item in the same way as if you were shopping in a physical store. If the item is tested/used in addition to what is described above, it is considered used and of decreased value.

This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to Nordic Clays to evaluate the item’s condition.

PRODUCTs

Bio-Clays

Since the material is biodegradable, it is crucial that our clays are stored below the temperatures mentioned on the products packaging and at a dry location.

  • Do NOT leave the clays in a vehicle etc. on a warm day (+25 degrees celcius/77 degrees Fahrenheit), a vehicle (dependent on color etc.) can within 1-2 hours become twice as hot as the temperature outside.

You can find more info about storage on the specific product under “Storage”: 

On all our packaging boxes we indicate how to store and transport the clays. Here is the most important factors to keep your clays intact.

  • Always transport them standing up. (There is arrows indicating which way should be up.)
  • Keep dry. 
  • The clays are fragile, so handle with care.
  • Do not expose the clays to higher temperatures than mentioned on the packaging. (30/55 degrees celcius dependent on which clays you are using)

In the clay shooting world, clay targets/clay pigeons/clays are measured on their content of PAH* to determine whether they are eco-friendly or not.  

We have ensured our bio-clays contain less than 0,2 mg PAH pr. kg. Which means they fulfill the current environmental requirements, and they are future-proof against new requirements.

To compare with the current regulations in Denmark, as an example we looked at “Skydebane Vest” in Hedehusene which requirement is: “Content of PAH (polycyclic aromatic hydrocarbons) in the used clay pigeons can not exceed 10 mg/kg.”

You can find their environmental approval, together with the rest of Denmark’s shooting ranges by clicking here.

*PAH (polycyclic aromatic hydrocarbons) is a group of hydrocarbons, which poses a possible health and pollution problem that can have a negative impact on soil, wildlife, groundwater and surface water.

Our clays are made of a biodegradable granulate based on reclaimed potato, grain, root or seed flour based resources. (Also referred to as starch) In addition, 2% dye is added to the granulate to get the desired color.

No, you can not use normal clay pigeons with our clay throwers. You can only use our clays which you can find here. 

Clay magazine

You can find the quick start guide for our Clay magazine here.

SkeetMaster

We are currently finalizing the development of the SkeetMaster, and we expect to launch it in 2024.

We recommend you to sign-up to our Waiting List for the product here. If you sign-up we will notify you, when it’s ready for sale.

TrapMaster

You can download the most recent user manual for the TrapMaster here under the fan called “Documentation”.

You can find the Quick start guide for the TrapMaster here.

Yes, It is possible to place the TrapMaster on a camera tripod with a ¼ inch screw, (which is the most common screw on tripods). 

An example of a tripod you can use, can be found here.

Important features required of the tripod: 

  • Screw type: ¼ inch screw
  • Has to have a load capacity of at least 2 KG / 4.4 pounds. 

The TrapMaster can launch up to 300 times on one full charge. Which means you can launch up to 600 clays if you only launch doubles/pairs.

Battery

  1. Take the charger from your TrapMaster case and plug it into a power outlet.

  2. Connect the other end of the charger to your TrapMaster.

  3. Make sure the charging LED beneath the ON/OFF button lights up to ensure its charging.

  4. The battery will automatically stop charging when it reaches full capacity. (The charging LED will turn off once its fully charged.)

  5. Unplug your TrapMaster when it’s fully charged. You should never leave your TrapMaster in the charger.

To check the TrapMaster’s current battery level, do the following: 

  1. Turn the TrapMaster on.
  2. Wait 10 seconds.
  3. Check the color of the indicator LED which is placed beneath the speed regulator.

The indicator LED can show three different colors. 

  • Green = 66-100%
  • Yellow = 33-66%
  • Red = 0-33% 
  • Try to avoid letting your battery run empty. The best percentage of charge for your TrapMaster is between 10% and 90%.

  • The batteries will not charge below 5°C/41°F. If it’s cold outside, it’s always better to charge your TrapMaster inside at room temperature (between 15-25Cº). 

  • Charge your TrapMaster indoors, in a well-ventilated dry location (moisture and extreme temperature fluctuations can affect the charging process).

  • If you don’t use the TrapMaster very often, we recommend charging it every three months to keep it in good shape.

Outside temperatures can significantly influence the performance of your battery. The power output of a battery will be better in mild to warm weather rather than in sub-zero conditions.

In low temperatures, you may notice that your battery drains faster and that the power output feels slighty less powerful. We recommend starting the TrapMaster on a lower speed for the first few minutes to give your battery a chance to warm up properly.

Troubleshooting

Bio-clays

The average traditional clay thrower has a 5% chance to crush/break the clay during launch. Our Bio-Clays currently have the same chance of breaking (5%).

If your clays are breaking more than 5% of the launches, here’s what you can do to prevent it in the future.

  • If this is the case, then the clays have either been exposed to higher temperatures than mentioned on the packaging. (30/55 degrees celcius dependent on which clays you are using)
    • Since they are made of a biodegradable material, they will, when exposed to higher aforementioned temperatures have a higher tendency to get crushed during launch at high firing speeds.
  •  Or they’ve been handled carelessly, which has caused damage to them. 

We are constantly testing new materials to further reduce the chance of clays being crushed during launch.

TraPmaster

If your TrapMaster is not working as intended, the first thing you should do is restart it.

Turn it OFF, wait 10-15 seconds then turn it ON again.

  • If the above doesn’t solve the issue, then do the following:
    1. Turn it ON.
    2. Do not attach a clay target.
    3. Press the blue load button.
    4. Point it towards the grass or away from any person, object or animal.
    5. Press the red fire button.
    6. Try the above 2-3 times.

In case none of the above solves your issue. Please contact us via the chat or by e-mail here.

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