Frequently Asked Questions
Find a store
- EU: For delivery in the EU you can purchase our products directly on our website here.
- UK: For delivery to the UK, you can purchase our products directly on our UK website here.
You can also check out our store locator here.
We are expanding our store and shooting range network in a rapid pace. In case there are no stores close to you right now, we recommend you to come back again at a later time.
Become a retailer
Thank you for your interest in our products, we’re excited for you to join us on our clay shooting journey.
In order to become a retailer please fill out our form here.
Thank you and we look forward to hear from you.
Payment
Nordic Clays accepts online payments with Visa, Mastercard/Maestro, Apple Pay, Google Pay, Klarna, PayPal & Mobilepay
The price of the product(s) depends on what country you are based in, since the VAT rates differ from each country.
Payment will only be deducted from your account when the physical item is shipped unless otherwise agreed or stated on your order.
Yes, Nordic Clays uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.
Our website also uses encryption with SSL protocol.
Shipping
We ship to the following countries:
- Austria
- Belgium
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Ireland
- Italy
- Luxembourg
- Malta
- Poland
- Portugal
- Spain
- Sweden
- Switzerland
Is your country not on the list?
Contact us and we’ll help you out! 👌
Yes, we ship to the UK via our UK website which you can find here.
Shipping takes 1-2 business days.
We do not ship orders for delivery to USA through our website, but we have stores from which you can purchase our products and are still expanding at a rapid pace.
Find our store network here.
We will regularly update our store network, so stay tuned. 😎
We do not ship orders for delivery to Canada through our website, but we have stores from which you can purchase our products and are still expanding at a rapid pace.
Find our store network here.
We will regularly update our store network, so stay tuned. 😎
Shipping times depend upon the destination, see below for the estimated delivery time for your destination.
- Austria 2-4 business days
- Belgium 2-4 business days
- Czech Republic 2-4 business days
- Denmark 1-2 business days
- Finland 3-5 business days
- France 2-4 business days
- Germany 2-4 business days
- Ireland 4-6 business days
- Italy 3-5 business days
- Luxembourg 2-4 business days
- Malta 5-6 business days
- Poland 2-4 business days
- Portugal 4-5 business days
- Spain 4-5 business days
- Sweden 2-4 business days
- Switzerland 3-5 business days
We offer free shipping on all orders on the website above 450€ including VAT to the EU.
With the exception of non-mainland locations/countries such as Malta etc.. For those destinations shipping fees will be applied during check-out.
We do not ship orders for delivery outside the EU through our website, but we have stores from which you can purchase our products and are still expanding at a rapid pace.
Find our store network here.
We will regularly update our store network, so stay tuned. 😎
Returns
Nordic Clays offers a 14 days free refund on goods purchased on the website that has been delivered to the EU, unless otherwise agreed or stated in your order. The return period starts on the day the order is delivered.
If the return period has expired, you will be responsible for shipping the product back to us at your own expense.
We will not accept Cash on delivery packages.
In order to process your return, we would like to notify you of the following conditions.
The request for cancellation must be notified to us no later than 14 days after the delivery, and the products must be returned to us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.
If you wish to make use of your right to withdraw the purchase, you must send us an e-mail here. In your message, clearly make us aware, that you want to use your right of withdrawal. In the email please add the following:
- Order number
- Reason for returning
If the return period has expired (14 calendar days from delivery date), you will be responsible for shipping the product back to us at your own expense to the below address. We will not accept Cash on delivery packages.
Name: Nordic Clays
Street: Rolighedsvej 9, 1. tv
Zip code: 1958
City: Frederiksberg C
VAT No.: DK42858579
Please note that you are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods. This means, that you have to try the item in the same way as if you were shopping in a physical store. If the item is tested/used in addition to what is described above, it is considered used and of decreased value.
This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to Nordic Clays to evaluate the item’s condition.
Once we receive the product(s) we will determine if the challenges you’ve had are under warranty or not. If they are under warranty we will refund the shipment costs and add it to your refund.
PRODUCTs
Clays
Since the material is biodegradable, it is crucial that our clays are stored below the temperatures mentioned on the products packaging and at a dry location.
- Do NOT leave the clays in a vehicle etc. on a warm day (+25 degrees celcius/77 degrees Fahrenheit), a vehicle can within 1-2 hours become twice as hot as the temperature outside.
You can find more info about storage on the specific product under “Storage”:
On all our packaging boxes we indicate how to store and transport the clays. Here is the most important factors to keep your clays intact.
- Always transport them standing up. (There is arrows indicating which way should be pointing up.)
- Keep dry.
- The clays are fragile, so handle with care.
- Do not expose the clays to higher temperatures than mentioned on the packaging. (30/55 degrees Celsius dependent on which clays you are using)
In the clay shooting world, clay targets/clay pigeons/clays are measured on their content of PAH* to determine whether they are eco-friendly or not.
We have ensured our bio-clays contain less than 0,2 mg PAH pr. kg. Which means they fulfill the current environmental requirements, and they are future-proof against new requirements.
To compare with the current regulations in Denmark, as an example we looked at “Skydebane Vest” in Hedehusene which requirement is: “Content of PAH (polycyclic aromatic hydrocarbons) in the used clay pigeons can not exceed 10 mg/kg.”
You can find their environmental approval, together with the rest of Denmark’s shooting ranges by clicking here.
*PAH (polycyclic aromatic hydrocarbons) is a group of hydrocarbons, which poses a possible health and pollution problem that can have a negative impact on soil, wildlife, groundwater and surface water.
Our clays are made of a biodegradable granulate based on reclaimed potato, grain, root or seed flour based resources. (Also referred to as starch) In addition, 2% dye is added to the granulate to get the desired color.
No, you can NOT use normal clay pigeons with our clay throwers. You can only use our clays which you can find here.
Clay magazine
You can find the quick start guide for our Clay magazine here.
SkeetMaster
We are currently finalizing the development of the SkeetMaster, and we’re expecting to launch it in the spring of 2025.
We recommend you to sign-up to our Waiting List for the product here. If you sign-up we will notify you, when it’s ready for sale.
TrapMaster
You can download the most recent user manual for the TrapMaster here under the fan called “Documentation”.
You can find the Quick start guide for the TrapMaster here.
Yes, It is possible to place the TrapMaster on a camera tripod with a ¼ inch screw, (which is the most common screw on tripods).
An example of a tripod you can use, can be found here.
Important features required of the tripod:
- Screw type: ¼ inch screw
- Has to have a load capacity of at least 2 KG / 4.4 pounds.
The TrapMaster can launch up to 300 times on one full charge. Which means you can launch up to 600 clays if you only launch doubles/pairs.
Battery
Take the charger from your TrapMaster case and plug it into a power outlet.
Connect the other end of the charger to your TrapMaster.
- Make sure the charging LED beneath the ON/OFF button lights up to ensure its charging.
- The battery will automatically stop charging when it reaches full capacity. (The charging LED will turn off once its fully charged.)
- Unplug your TrapMaster when it’s fully charged. You should never leave your TrapMaster in the charger.
To check the TrapMaster’s current battery level, do the following:
- Turn the TrapMaster on.
- Wait 10 seconds.
- Check the color of the indicator LED which is placed above the speed regulator.
The indicator LED can show three different colors.
- Green = 66-100%
- Yellow = 33-66%
- Red = 0-33%
- Always charge the TrapMaster before use.
In order to maintain and preserve the battery, the TrapMaster has an internal clock which automatically starts discharging the battery to its “long-term storage” level. - To keep your battery in a healthy condition, you should charge it every 2 to 3 months.
Otherwise the battery will degrade over time. Try to avoid letting your battery run empty.
The best way to preserve the battery is to fully charge it before storing it. Especially if its for more than three months.The batteries will not charge below 5°C/41°F.
If it’s cold outside, it’s always better to charge inside at room temperature (between 15-25Cº).Charge your TrapMaster indoors, in a well-ventilated dry location (moisture and extreme temperature fluctuations can affect the charging process).
Outside temperatures can significantly influence the performance of your battery. The power output of a battery will be better in mild to warm weather rather than in sub-zero conditions.
In low temperatures, you may notice that your battery drains faster and that the power output feels slighty less powerful. We recommend starting the TrapMaster on a lower speed for the first few minutes to give it a chance to warm up properly.
Troubleshooting
Bio-clays
The average traditional clay thrower has a 5% chance to crush/break the clay during launch. Our clays currently have the same chance of breaking (5%).
If your clays are breaking more than 5% of the launches, here’s what you can do to prevent it in the future.
- If this is the case, then the clays have either been exposed to higher temperatures than mentioned on the packaging. (30/55 degrees celcius dependent on which clays you are using)
- Since they are made of a biodegradable material, they will, when exposed to higher aforementioned temperatures have a higher tendency to get crushed during launch at high firing speeds.
- Or they’ve been handled carelessly, which has caused damage to them.
We are constantly testing new materials to further reduce the chance of clays being crushed during launch.
Launch the clays at lower speeds.
TraPmaster
If your TrapMaster is not working as intended, the first thing you should do is restart it.
Turn it OFF, wait 10-15 seconds then turn it ON again.
- If the above doesn’t solve the issue, then do the following:
- Turn it ON.
- Do not attach a clay target.
- Press the blue load button.
- Point it towards the grass or away from any person, object or animal.
- Press the red fire button.
- Try the above 2-3 times.
